Terms & Conditions

General / Entity Trader
Tratlehner is a trading name for Tratlehner VOF, a company registered in The Netherlands under registration number 58914889. Our registered address is Van Spilbergenstraat 132-I, 1057 RN, Amsterdam, The Netherlands. Our VAT number is NL853236185B01. If you have any comments or questions about Trathlehner, you can email us at info@tratlehner.com.

In particular, we wish to draw your attention to our terms and conditions for the purchase of goods via our online webstore. Our terms and conditions are in accordance with Dutch legislation. We may modify the terms and conditions from time to time. Please read the Terms & Conditions and check back often. Any change(s) made after you have placed an order will not affect that order unless we are required to make the(se) change(s) by law.

Agreement and order
The agreement will commence from the moment you place your order by clicking the ‘complete my order’ button on the order form (which is the last form in the ordering process with product description and billing address). We will process your order as soon as possible after you have placed your order.
To confirm your order you will receive an e-mail on the email address specified by you. We are entitled to refuse an order and / or terminate the agreement if we have reasons to believe that you will not fulfill its obligations (to) comply with the agreement. If such event, we will inform you with a motivation within 14 days of receipt of the order. If you are under 18 you must let your parent or guardian know about T&C’s before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however.

The prices on our website are in Euros and inclusive of 21% VAT. You can choose from four secure methods of payment: iDeal, PayPal and bank transfer. We have the right to adjust our prices. The changes will apply from the date of publication on the website and are not valid for pre-ordered products.
Pricings or offerings are not valid in case one could have reasonably understood that the pricing was an obvious mistake or error.
Payments with iDEAL are processed via secure connections of iDEAL. If you choose to pay with PayPal, your payment will be processed via a secure connection with PayPal.
Tratlehner retains full ownership of all goods delivered until the purchase price and any other amounts owed to Tratlehner are fully met.

Delivery Information
You can view the status of your order and track it via a tracking number which will be provided to you via email.

Shipment & Transport
Tratlehner aims to send your order within the Netherlands within 24 hours after receipt of your payment. The products will be delivered no later than 7 working days from your order. If this is not possible (because the order is for example temporarily out of stock), we will notify you within 48 hours after placement of the order. In such event, you have the right to cancel the order at no further costs.
Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you. If you have specified a wrong delivery address then additional shipping costs are for your own expense.
The Agreement takes effect only if all necessary data has been received.

Cancellations, Exchanges & Returns
You have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 14 working days from the day after you received your order.

How to return or exhange products?
Pack your garment in its original packaging.
A notice of order cancellation must be given by sending an email to info@tratlehner.com. Fill in the returns note with your reason for returning the item. If you would like to exchange the products, please include details of the new size and/or colour. If you notify us per email, please make sure all information required in the returns note is included in your email. Cancelled orders should be returned within 14 days from the day after you received your order to:
attn: returns
Reguliersdwarsstraat 90-92
1017 BN Amsterdam
The Netherlands

Please include the address to the outside of the parcel, making sure that you remove or cover the original address label.
All items must be returned unused, unworn, unwashed and in their original condition, from the country that the order was delivered to.
Hand the parcel in at the post office, remembering to get a receipt as proof of postage. Please remember that financial responsibility for the return is yours until it reaches us, so we recommend that you only use an official post office. Furthermore, we recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we have received them in good conditions at our address.
Please retain proof of sending, in case of a dispute.
We will issue you with a full refund on the condition that you return the applicable items to us by secure means to ensure it reaches us in good condition. In case of exhange of products, we will give you a refund of the difference, if any. Please note that you must cover the cost of the return shipment.
We will let you know when we receive and approve your return. The refund will be given by the same method you used to pay within 30 days of receiving your garment. Products returned to us in a non-sellable condition, will not be refunded and may be sent back to you. Exchanges made to destinations outside of the Netherlands will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. Please note that items bought online cannot be refunded or exchanged in any of the stores where our products are sold. If you purchased our products in a store, we kindly refer you to the return policies of that specific store.

Liability & Force Majeure
Tratlehner’s liability for direct or indirect damage caused by her products shall be limited to an amount equal to the price of the product, unless such damages are caused by willful misconduct or gross negligence on the part of Tratlehner.
In case of force majeure as defined by Dutch legislation, Tratlehner’s obligations will be suspended. The contract between you and Tratlehner can, in such cases, be partially or fully terminated by yourself or by Tratlehner. An event of force majeure includes but is not limited to events of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.

Product Care
The care instructions in the product info of our garments will give you advice on how to best care for your garment, making sure that they remain in good condition.

Tratlehner guarantees that the products delivered by Tratlehner meet the usual requirements and standards that may reasonably be expected at the time of delivery and for usage of the products in The Netherlands. When used outside the Netherlands, please verify yourself whether the use of the product is suitable for use there.
You must examine the products at the moment of delivery and at least within the specified period. In addition, you need to examine the quality and quantity of the delivered goods to determine whether they comply with what was agreed and at least meet the requirements that are common in comparable transactions.
After expiry of the 14 days return period, Tratlehner is entitled to charge all costs for repair or replacement, including administration, shipping and delivery cost. The guarantee in this article shall be void if the defect was caused by incorrect or improper use or when, without the written permission of Tratlehner, you or third parties have made or attempted to make changes to the product or have used the product for purposes for which it is not intended.

Privacy of Personal Data
All personal information entered by you and saved at the website of Tratlehner will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes of the Agreement.

Your personal data may also be used for informing you about special offers and other marketing opportunities related to Tratlehner. When registering with the website, you have the option not to receive any information from Tratlehner. If you wish to end your Tratlehner subscription, you may make the changes in your account settings or send an email to email address. State your name and email address and a short description of the matter in the email message.

Intellectual Property Rights
Our trademarks include (amongst others) the Tratlehner name and logo. Your use of this website does not grant you any rights to use our trademarks.
Copyright in the documents provided in our website (including, without limitation, the trade marks of Tratlehner, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Tratlehner.
You are authorized to use this material only for personal, non-commercial purposes. The materials may not be modified in any way, without the prior written permission of Tratlehner. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Tratlehner. For press inquiries, please send an email to perre@tratlehner.com.

Governing Law
These terms and conditions are complied in accordance with Dutch law and the Dutch courts only will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from The Netherlands and there may be additional legal requirements applicable to the agreement for the sale of goods.